Author Topic: Creative Zen xtra (firmware failed)  (Read 9574 times)

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Creative Zen xtra (firmware failed)
« on: September 27, 2008, 03:28:26 PM »
It appears that firmware upgrades on this unit likes to fail. If your firmware upgrade failed here is how to fix it. I just did it and it works.

1. If you have Windows Media Player 11 uninstall it and reboot
2. Uninstall the WMP 11 Runtime format from add/remove programs ( you may have to check the "show updates" box) and reboot
if you dont reboot it will not work
3. With the Zen Touch connected, go to Device Manager and uninstall it and then unplug the USB cable. (i did this on a computer that never had the software installed on it, so i didnt have to wory about this step)
4. Uninstall ALL Creative software including the Zen drivers and then Reboot
5. From Device Manager, uninstall ALL USB root hubs and reboot
6. Plug in the Zen and wait for windows to detect it. In my case windows showed it as "Creative Zen" and then changed it to "MTP Device."
7. Run the firmware update again. It should go ahead and update now.

« Last Edit: September 27, 2008, 03:41:52 PM by Don Abernathy »