What is 24x7 Around-the-Clock Monitoring?
24x7 Around-the-Clock monitoring checks your critical systems every
five or fifteen minutes at your option. Whenever it sniffs a problem,
it sends an email or SMS alert showing the exact nature of the problem
directly to us. And it updates our WallChart, a monitor in our office
that shows the exact status of all our Clients. We’ll see
the true nature of the problem – rather than having to depend
on (ahem) your best guess. That means we can fix it faster –
and radically boost your overall uptime.
What Does It Check?
Every five minutes, 24x7 Monitoring will…
. Check that your server is up and running.
. Check that you can connect to the internet.
. Check any or all of your Windows® Services, vital components
of your server’s operating system. Services provide, well,
vital services that allow you to logon to your network, access the
internet, even print your work.
. Ping various network devices or remote offices that you need to
do your work.
. Check TCP ports on your network, on other networks or at your
ISP. If any of these ports are failing to respond, you may be unable
to connect and do your job.
. Check disk space to ensure it’s below a set threshold.
. Check RAID devices to ensure that all disks are functioning correctly
and data is safe.
. Check your website to ensure it’s up and running and serving
. Check other devices using SNMP.
If there’s a problem, we’ll be alerted instantly so
we can take specific action to resolve the issue – almost
always before you know you have one.
. Specific, informative alerts show us the exact nature of the problem.
We can fix it faster.
. Problems are almost always highlighted to us before you even know
you have one. Uptime is maximized.
. Alerts are routed to the right technician. He can fix it faster
– and do it right the first time.
. Alerts for mission-critical systems can be set by SMS day or night.
. Costs just pennies per day.